Unidata April 2013 Metrics Data

Support Reply Data: April 01 2012 to April 01 2013

Support replies listed by department minded from the support database. Support-related replies handled outside of eSupport are not included in this data.

Things to note about a reply:

• A 'reply' is a message sent by a Unidata staff member to the user(s) in response to a question asked.
• A single ticket in eSupport can have one or more replies.
• A single reply may be sent to more than one user (e.g., someone is CCed, etc.).
• One or more institutions, countries/states, affiliation types may be represented by a single reply since the reply can be sent to more than one user.

Support Department	# of Replies		Demographics					Lists of Sites			Drilldown Maps
Level II	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support AWIPS	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support CONDUIT	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support Datastream	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support Egrants	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support GEMPAK	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support IDD	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support IDD Brasil	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support IDD TIGGE	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support IDV	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support LDM	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support LibCF	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support McIDAS	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support McV	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support Miscellaneous	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support NOAAPORT	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support Plaza	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support Pzhta	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support RAMADDA	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support SUOMINET	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support THREDDS	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support UDUNITS	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support VisAD	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support Workshop	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support ldm-mcidas	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support netCDF	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support netCDF Decoders	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support netCDF Java	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
Support netCDF Perl	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state
All Packages	Per year	Per month	Affiliation types	Countries	US vs non-US	EDU vs non-EDU	Core vs non-core	Core sites	non-Core sites	Core & non-Core	EDUs per country	EDUs per US state

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